[IMVITATION] OFFICIAL MERCH LIST
🛒 Store page 👉 https://bit.ly/4ak46Lp
[Important Notices Before Making a Purchase]
- Official merchandise of IMVITATION - on the low is available for purchase only through the official I.M website (imnameim.com) and the app “b.stage.”
- Make your purchase on the official I.M website (imnameim.com) or the app “b.stage” before your pop-up store visit and pick up your purchase at the collection point in the pop-up store. No shipping is offered.
[Purchasing Official Merchandise in Advance]
① Visit the I.M b.stage website. Open the page for merchandise pick-up at the pop-up store.
② Select items/quantities and complete purchase.
- You can purchase goods through the official I.M website (imnameim.com) or the app “b.stage” and pick them up during your pop-up store visit also. However, we cannot guarantee that the items you wish to purchase will be in stock. We recommend you proceed with your purchases ahead of your pop-up store visit.
[Purchasing Official Merchandise at the Pop-Up Store]
① Scan the QR code at the pop-up store and open the order page on your device.
② Select items and quantities, and complete purchase.
- How goods are collected is the same for both purchases made in advance and at the pop-up store.
[Pick up Your Purchases at the Pop-Up Store]
① Visit the I.M b.stage website. Scroll down on the main page. Select “My onsite pickup purchases” Check your pick-up confirmation and QR code.
② Present your QR code to a staff member at the pick up zone on Basement Level 1.
③ Pick up your goods.
- Purchase of official merchandise is restricted to holders of tickets to the pop-up store IMVITATION - on the low. To purchase official merchandise, apply for tickets first.
- If you do not own a smartphone or have difficulties using one, ask a staff at the pop-up store for assistance.
- Some items have a purchase quantity limit. If you purchase one of those items beyond the limit, your purchase may be rejected or canceled.
- Purchases made both in advance and at the pop-up store can be completed using a credit/debit card or via the payment service on the “b.stage” app. Cash payments are not accepted.
- Please note that products purchased for on-site pickup cannot be canceled even if they are not received after the cancellation period (4/12 10 AM, KST).
- Each purchase comes with an opportunity to receive a free gift. Purchases cannot be combined.
[Exchanges and Refunds]
- If a purchased item is faulty, you can request for an exchange or a refund only at the pop-up store during its operating hours, and on the day of your purchase. After collecting your purchase, check for any faulty items.
- If the item you wish to exchange is out of stock, you'll receive a refund instead. Refunds are issued through the payment method used at the time of purchase. Any free gifts received with your refunded purchase must be returned.
- Refunds will not be given if free gifts are not returned in their original condition.
- Minor imperfections (including scratches, dents) in product packaging do not qualify for exchange or return.
- Photo cards and other paper material items can sustain minor imperfections such as scratches, flaws, or dots during their manufacture. Such minor imperfections do not qualify for exchange.
- Exchanges and refunds are not given in the following circumstances.
– A change of mind
– Missing or damaged labels or tags, opened items
– Used or worn items
– Items no longer in new condition due to negligence in storage or handling
- If you require further information on exchanges and refunds, ask a staff at the pop-up store for assistance.
- To request an exchange or refund, take a video of the unboxing of your purchase, as it must be submitted as evidence with your exchange or refund request.
- Shared or traded items cannot be exchanged or refunded.